Martin Lewis has issued a warning to Tesco Mobile. He took to X, formerly known as Twitter, to voice his concerns saying: "They should know this."
In his tweet, Mr Lewis, the host of BBC Sounds podcast and a regular on ITV shows like This Morning, said: "Your rights are with whomever sold you the mobile. If that was @TescoMobile , which I assume it is, then their guarantee is irrelevant. You have statutory rights to have a replacement of faulty goods within first 30 days. Tesco should know this, I hope they will respond to your tweet."
His comments came in response to a fan who asked: "Please tell me why @tescomobile don't have to replace a mobile handset which is faulty and within 30 days of purchase? Assistant opened phone and sim clip snapped off so they say damage not covered by their guarantee."
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Another follower chimed in asking: "Well @tescomobile what is your answer to your customers and potential customers " Tesco Mobile provides a guide on its website detailing its repair policy and how to send your device to the retailer for an update, reports Birmingham Live.
The guide advises: "Back up any data where possible, as your device will be reset during the repair and we don't want you to lose anything. Remove any passcodes or security locks as we won't be able to start any repairs on your device if they're still active."
"If you're sending us an iPhone then turn off Find my iPhone as we won't be able to start your repair if it's still on. Take your SIM card out and keep it safe. If you're using an eSIM, you will need to uninstall the SIM following your phone manufacturer's instructions.."
"You can reinstall the eSIM when you receive your phone back, for more info check out our eSIM Help. Keep hold of your battery, charger and other accessories unless we've asked you to - but if the battery isn't removable, please don't try!"
The statement continued: "Please ensure that you package your device securely before DPD come to collect it."
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