Mole Valley Farmers have confirmed that an IT incident led to shock closure of all stores for a day. While all Mole Valley Farmers and Mole Country Stores have reopened, the 'operational challenges' they face means the reopening is limited.
The exact nature of the technical issue which led to the closures on Sunday has not been confirmed. But a statement on the website of the firm, which has stores across Devon and Cornwall, refers to an IT incident.
The statement adds that their retail stores are currently only able to and continue to trade on a limited basis. Orders placed online may also be delayed as a result of the technical issues.
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The full statement says: "As a result of an IT incident, we continue to experience operational challenges which means our retail stores continue to trade on a limited basis. We are currently only able to process orders for emergency farm sales which can be booked to credit accounts.
"Please contact your Mole Valley Farmers / Mole Country Stores representative to discuss your needs with them. At this time orders can still be placed through moleonline.com. Please be advised there may be some delays to deliveries as a result of technical issues impacting our fulfilment operation.
"Feed orders: Please contact your usual representative. Fuel orders: Please contact 01769 576201 and leave your details and a member of the team will call you back. Fertiliser orders: Please contact 01769 576405.
"We would like to thank all customers for their understanding and we appreciate your patience at this current time. "
Mole Valley Farmers has a number of stores across Devon and Cornwall.
For further information, visit Mole Valley Farmers website here.
